Privacy policy
Last updated: April 15, 2026
Beyond Wireless Inc. (“Beyond Wireless”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit beyondwireless.ca, place an order through our website, contact us, or otherwise interact with us online.
Our website and ecommerce operations are intended primarily for customers in Canada. We ship only to Canadian addresses. While we may do business with some organizations that operate in the United States through Rogers-related business relationships, products purchased through our website are not shipped outside Canada.
1. What personal information we collect
Depending on how you interact with us, we may collect the following types of personal information:
Information you provide directly
· Name
· Company name
· Billing address
· Shipping address
· Email address
· Phone number
· Order details
· Payment and transaction details
· Any information you provide when contacting us for support, submitting a form, or communicating with us
Information collected automatically
When you browse our website, we may automatically collect certain technical and usage information, such as:
· IP address
· Browser type and version
· Device type
· Operating system
· Time zone
· Pages viewed
· Products viewed
· Referring website or search source
· Website activity and interaction data
Cookies and similar technologies
We may use cookies, pixels, tags, web beacons, and similar technologies to:
· keep the website functioning properly
· remember preferences
· understand website traffic and usage
· improve performance
· support fraud prevention and security
· measure the effectiveness of advertising and marketing
You can manage certain cookie settings through your browser and, where available, through our website’s consent tools.
2. How we use your personal information
We may use your personal information to:
· provide products and services
· process and fulfill orders
· arrange shipping and delivery
· process payments
· send order confirmations, invoices, and service communications
· respond to questions, requests, or customer support inquiries
· verify identity and help prevent fraud, misuse, or unauthorized transactions
· improve our website, product selection, service experience, and business operations
· analyze website traffic and ecommerce performance
· send promotional emails or marketing communications where permitted by law or where you have consented
· comply with legal, regulatory, accounting, tax, and contractual obligations
· establish, exercise, or defend legal claims
We collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances.
3. Consent
By providing personal information to us, using our website, or placing an order, you consent to our collection, use, and disclosure of your personal information as described in this Privacy Policy, subject to applicable law.
In some cases, your consent may be implied by your actions, such as placing an order or submitting an inquiry. In other cases, we may ask for your express consent, including for certain marketing activities or optional cookies where required.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide certain products, services, or website features.
4. Marketing communications
If you choose to receive marketing emails from us, we may send you updates about products, promotions, services, or company news.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the message or by contacting us using the information below. Transactional or service-related messages, such as order confirmations or customer support communications, may still be sent where necessary.
5. How we share personal information
We do not sell personal information.
We may share personal information with trusted third parties that help us operate our business and website, including service providers involved in:
· ecommerce platform hosting
· payment processing
· shipping and delivery
· fraud detection and prevention
· website analytics
· email communications and marketing
· cloud storage, IT, and website support
For example, our online store is powered by Shopify, and we may use analytics or advertising tools to understand website usage and campaign effectiveness.
We may also disclose personal information:
· where required or permitted by law
· to respond to lawful requests, court orders, warrants, or legal processes
· to protect our rights, property, website, customers, or business
· as part of a business transaction such as a merger, financing, reorganization, or sale of assets, subject to appropriate safeguards
6. Cross-border processing
Some of our service providers may store or process personal information outside your province or outside Canada, including in the United States or other jurisdictions.
When personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement, or regulatory authorities there. Where we use third-party service providers, we take reasonable steps to ensure personal information is protected by appropriate contractual and security measures.
7. Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including to complete transactions, maintain business and tax records, resolve disputes, enforce agreements, and comply with legal or regulatory obligations.
When personal information is no longer required, we will delete, anonymize, or securely dispose of it, as appropriate.
8. Safeguards
We use administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, modification, or destruction.
These safeguards may include restricted access, secure service providers, authentication controls, monitoring, and other reasonable security practices appropriate to the sensitivity of the information.
However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
9. Your privacy rights in Canada
Subject to applicable law, you may have the right to:
· request access to personal information we hold about you
· request correction of inaccurate or incomplete personal information
· withdraw consent to certain uses of your information
· ask questions about how your information is collected, used, or disclosed
· make a complaint about our privacy practices
To exercise any of these rights, please contact us using the contact information below. We may need to verify your identity before responding to a request.
10. Website analytics, advertising, and cookies
We may use analytics and advertising technologies to understand how visitors use our website, improve content and performance, and measure the effectiveness of our advertising.
These technologies may collect information such as IP address, browser/device details, page views, and interactions with our site.
You can control cookies through your browser settings and, where available, through our website’s privacy or cookie settings. Please note that disabling some cookies may affect website functionality.
11. Children’s privacy
Our website is not directed to children, and we do not knowingly collect personal information from children through our website.
If you believe a child has provided personal information to us, please contact us and we will review the matter and, where appropriate, delete the information.
12. Third-party websites and services
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing them with personal information.
13. Privacy breaches
If we become aware of a breach of security safeguards involving personal information, we will investigate and take appropriate steps in accordance with applicable law. Where required, this may include notifying affected individuals and reporting the breach to the appropriate regulator.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, legal requirements, or privacy practices. When we do, we will post the revised version on this page and update the “Last updated” date above.
15. Contact us
If you have questions, want to request access to or correction of your personal information, or wish to make a privacy complaint, please contact:
Privacy Officer
Beyond Wireless Inc.
444 Barrydowne Rd.
Sudbury, ON P3B 3T3
Canada
Email: info@beyondwireless.ca
If you are not satisfied with our response, you may also have the right to contact the Office of the Privacy Commissioner of Canada.