Software Overview
GoldSeal Support is an enhancement to the support offers of Poly. GoldSeal provides you access to our experience and dedicated Poly professionals for assistance. GoldSeal handles all levels of support and manages any escalation to the Vendor through resolution.
In addition to standard troubleshooting, GoldSeal is there to help you with “how to” questions, administration assistance, and general guidance. The GoldSeal team takes the time to understand your environment and business needs.
Customers receive 24/7 emergency support for critical issues while less severe issues are handled during your normal business hours.
GoldSeal covers the support of both hardware and software issues related to your products covered under contract. Our deep bench of expertise with Telephony, Video, Security and Convergence technologies, as well as cross vendor experience, provides a level of support that can be extended to surrounding equipment for a more complete troubleshooting experience.
Key Features
- 24x7x365 coverage
- Measure Service Level Objectives (SLO)
- Startup Installation assistance (audio and video only)
- Web Portal Access
- Telephone support
- Software updates
- RMA Management
- Escalation Management
